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  • Terms and Conditions for Ellements

    Welcome to the Ellements website. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our site, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

    1. Acceptance of Terms

    By accessing or using the Ellements website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, please do not use our website.

    2. Use of Our Website

    • You must be at least 18 years old or have permission from a parent or guardian to use this website.

    • You agree to use our website for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

    • You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.

    3. Product Information

    • We strive to display accurate product descriptions, pricing, and availability on our website. However, we do not guarantee that product descriptions or other content are error-free, complete, or current.

    • Ellements reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

    4. Orders and Payment

    • By placing an order, you agree to provide current, complete, and accurate purchase and account information.

    • We reserve the right to refuse or cancel any order at our sole discretion. This may include orders that appear to be placed by dealers, resellers, or distributors.

    • Prices are subject to change without notice. We are not responsible for typographical errors in pricing.

    5. Shipping and Delivery

    • Please refer to our Shipping Policy for detailed information about shipping rates, delivery times, and international shipping.

    • Ellements is not responsible for delays in shipping due to unforeseen circumstances, including but not limited to weather, carrier delays, or customs inspections.

    6. Returns and Refunds

    • Please review our Refund Policy for details on returns, exchanges, and refunds. Ellements reserves the right to refuse a refund or exchange if the conditions outlined in our Refund Policy are not met.

    7. Intellectual Property

    • All content on this website, including text, images, graphics, logos, and product descriptions, is the property of Ellements and is protected by copyright, trademark, and other intellectual property laws.

    • You may not use, reproduce, distribute, or modify any content from this site without our express written permission.

    8. Limitation of Liability

    • To the maximum extent permitted by law, Ellements shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products.

    • Ellements makes no warranties, express or implied, regarding the operation of this site or the information, content, materials, or products included.

    9. Indemnification

    • You agree to indemnify, defend, and hold harmless Ellements, its affiliates, directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the website, your breach of these Terms and Conditions, or your violation of any rights of another.

    10. Governing Law

    • These Terms and Conditions are governed by and construed in accordance with the law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts.

    11. Changes to Terms

    • Ellements reserves the right to modify or update these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of the new terms.

    Last Updated: September 22, 2024

  • At Ellements, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

    Information We Collect

    We collect information from you when you interact with our website, including:

    • Personal Information: Your name, email address, phone number, billing address, and shipping address when you make a purchase or sign up for our newsletter.

    • Payment Information: Credit card or other payment details when you complete a purchase. We do not store your payment information; it is securely processed through our payment provider.

    • Usage Data: Information about how you navigate and use our website, including your IP address, browser type, pages visited, and the time of access.

    • Cookies: We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings.

    How We Use Your Information

    • Order Processing: To process and fulfill your orders, including shipping and providing order confirmations.

    • Customer Support: To respond to your inquiries, provide support, and address any issues related to your purchase.

    • Marketing Communications: To send you promotional emails, special offers, and updates about new products, only if you have opted in to receive such communications. You can unsubscribe at any time.

    • Site Improvements: To analyze website traffic, improve our products, and enhance your overall experience with Ellements.

    Sharing Your Information

    We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

    • Service Providers: We may share your information with trusted third-party service providers who assist us with order processing, payment processing, shipping, and marketing. These providers are contractually obligated to keep your information confidential.

    • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

    Data Security

    Ellements takes the security of your personal information seriously. We implement industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, disclosure, or misuse.

    Your Rights

    • Access and Update: You have the right to access and update your personal information at any time by logging into your account or contacting us directly.

    • Opt-Out: You can opt out of receiving marketing communications by clicking the “unsubscribe” link at the bottom of our emails.

    • Delete: You may request the deletion of your personal information from our records, subject to certain legal requirements.

    Third-Party Links

    Our website may contain links to third-party websites. Ellements is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing your personal information.

    Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after any changes indicates your acceptance of the revised policy.

    ​

    Last Updated: September 22, 2024

  • At Ellements, we strive to deliver your all-natural skincare products promptly and efficiently. Please read our shipping policy below to understand how we handle orders, shipping, and delivery.

    Order Processing

    • Processing Time: Orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.

    • Delays: If there are any delays beyond the normal processing time, we will notify you via email.

    Shipping Rates and Delivery Times

    • Standard Shipping: Estimated delivery within 8-10 business days.

    • International Shipping: Estimated delivery time varies depending on the destination.

    Free Shipping

    We offer free standard shipping on all orders.

    International Shipping

    • Availability: We currently ship internationally to select countries. Please note that international orders may be subject to additional fees, duties, and taxes imposed by the destination country. These fees are the responsibility of the customer and are not included in our shipping charges.

    • Delivery Time: International shipping times vary and can take 7-21 business days, depending on the destination.

    Order Tracking

    Once your order has shipped, you will receive an email with a tracking number to follow the progress of your shipment. Please allow up to 48 hours for tracking information to become available.

    Lost, Stolen, or Damaged Packages

    Ellements is not responsible for lost or stolen packages marked as delivered by the carrier. If your package is lost, stolen, or arrives damaged, please contact us immediately at [your email address] with your order number, and we will assist you in filing a claim with the carrier.

    Incorrect Shipping Addresses

    Please ensure that your shipping address is correct at checkout. Ellements is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize your address is incorrect after placing an order, please contact us immediately; we will do our best to update your shipping information before it is processed.

  • At Ellements, your satisfaction is our priority. We stand behind the quality of our products and are committed to ensuring you have a positive experience with our skincare line. Please review our refund policy below.

    Eligibility for Refunds

    To be eligible for a refund, please note the following criteria:

    • Time Frame: Refund requests must be made within 30 days of purchase.

    • Condition: Products must be unused, unopened, and in their original packaging. For hygiene and safety reasons, we cannot accept returns on opened or used products.

    • Proof of Purchase: A receipt or proof of purchase is required to process any refund.

    Non-Refundable Items

    • Gift cards

    • Sale items or promotional products

    • Opened or used items

    How to Request a Refund

    1. Contact Us: Email us with your order number and details of the product you wish to return.

    2. Return Authorization: Once your refund request is approved, you will receive a Return Authorization (RA) number and instructions on how to send your item back to us.

    3. Return Shipping: Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect upon arrival.

    Processing Your Refund

    • Once your return is received and inspected, we will notify you of the status of your refund.

    • Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

    • Please note that depending on your payment provider, it may take additional time for the credit to appear on your account.

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@theellements.com

    Damaged or Defective Products

    If you receive a damaged or defective product, please contact us immediately with photos of the damage, and we will arrange for a replacement or refund.

  • At Ellements, we are committed to ensuring that our website is accessible to all individuals, including those with disabilities. We continuously strive to improve the user experience for everyone and apply relevant accessibility standards to achieve an inclusive and seamless browsing experience.

    Measures to Support Accessibility

    We take the following steps to ensure accessibility across our website:

    • Ongoing Accessibility Improvements: We regularly review and enhance our website to maintain its accessibility and usability for all.

    • Accessible Design Practices: Our website design follows best practices, including readable fonts, clear navigation, and compatibility with screen readers.

    • Alternative Text for Images: All images on our site include descriptive alternative text to support users who rely on screen readers.

    • Keyboard Navigation: We ensure our website can be navigated using a keyboard, allowing users with motor impairments to access all content.

    • Consistent Structure and Navigation: We use clear, consistent layouts and navigation structures to help users locate information easily.

    Feedback and Contact Information

    We are always looking to improve the accessibility of our website. If you encounter any issues or have suggestions on how we can enhance your experience, please contact us at:

    We appreciate your feedback and will do our best to address your concerns promptly.

    Standards Compliance

    Ellements aims to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines outline how to make web content more accessible to people with disabilities.

    Ongoing Commitment

    Our commitment to accessibility is ongoing. As part of our mission to create an inclusive experience, we will continue to update and improve our website accessibility features.

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